Service Coordinator/ Service Manager (m/f/d)

 
For our location in Czech Republic (Krásná Lípa) are we are searching for:

Service Coordinator/ Service Manager (m/f/d)

Responsibilities:

• Efficient operational planning of customer service technicians for commissioning, maintenances and repairs.
• Planning resources in customer deployment via the internal interfaces (e.g. Manufacturing staff, programmers)
• Use preparation and follow-up (supply of parts, aids procurement, travel details, offers)
• Agreement on deadline and deadline tracking (with customers and service partners)
• Checking the work reports and installation certificates (times, warranty claims, plausibility)
• Technical supervisor of the service technicians (assignment planning, vacation planning, coordination of flextime accounts)
• Installation, repair and maintenance is part of the task, especially in the start-up phase

Requirements:

• Technician training or equivalent
• Several years of experience in (mechanical engineering) customer service
• Experience as a technical coordinator and/or in field service is an advantage
• Good communication: German or English and local language
• Software: ProAlpha, Innosoft, MS Office
• Technical product knowledge
• Negotiating skills
• Confident in dealing with customers and employees
• Flexible and resilient
• Structured and targeted way of working
• Hands-on Mentalität
• Strong willingness to grow with the tasks

We offer you:

• An attractive position in a stable, value-oriented environment with supportive colleagues.
• You report directly to the Head of After Sales Service and you will have great freedom in realizing your goals.
• Your package will be attractive and your perspective is to grow with the expansion of the company.

Become a part of us!
  
We are looking forward to receive your application:
Jiri Konvalinka - bewerbung@diosna.de – www.diosna.de