We care for you: Besides modern and innovative product solutions we offer various service solutions to support our customers.
At DIOSNA, customers from the pharmaceutical industry not only receive highly efficient and powerful machines for the production of tablets, but can also benefit from a large number of additional service solutions to maximise the performance of our equipment. Maintenance of both laboratory machines and production systems, expertly and promptly repaired along with our comprehensive spare parts service, are all part of our customer service. We will also inform you of any upgrades and improvements available for your systems. We carry out qualification and calibration activities as well as indepth training measures to ensure the professional use of our products.
You can reach our service technicians on one central telephone number. All processes are digitized which guarantees fast support for our customers. We want you to benefit from a long lifecycle of your machines by offering you regular maintenance and inspection for both your laboratory machines and production systems. The maintenance contracts are tailored to the respective systems and specific customer requirements. Since not every process requires the presence of the technician on site, the service also includes remote maintenance services. This saves you time as many issues can be solved online. Our professional maintenance of laboratory machines and production facilities ensures the efficient manufacture of your products. Individual maintenance and inspection service, enables our customers to have the option of permanently ensuring the availability of all existing equipment, operating at the highest level.
In order to ensure both functional reliability and value retention, we have developed a variety of preventive maintenance measures for our customers, which allow our process systems to work consistently and efficiently at the highest level. We have an established, spare parts warehouse that has a high stock level of the most important components. In addition to our maintenance, repair and spare parts delivery services, you will also receive control upgrades and modernisation services for your systems as part of our service offerings. This includes the upgrades of control units and peripheral devices. In this way, the existing technology is kept up to date and you permanently achieve the best possible support.
The development of technical conditions requires ongoing changes to the performance of machines and systems. For sustainable use of our product solutions we can take care of the calibration of your equipment. We can support you with periodic calibration of your machines and carry out temperature, speed frequency and flow measurements for you.
If changes become necessary on mechanics or software, our experts will be happy to carry out the necessary qualification work for you. Appropriate documentation is updated in the course of all qualification activities by our experienced specialist staff. This is how you ensure the complete documentation of all adjustments to the device.
On request, we can provide training for the operating personnel on site so that your employees are very familiar with the operation of the systems and master the processes so they will operate at optimum performance. Thus, you can increase the quality of the processes and products. If you would like to learn more about us, our services and offers please feel free to contact us for advice.